Our HoursCustomer Care Hours:
8:30 a.m. - 7:30 p.m. EST, MON–THUR
8:30 a.m. - 5:30 p.m. EST, FRI
Regular Business Hours:
8:30 a.m. - 5:30 p.m. EST, MON–FRI
Speak to UsToll Free: (800) 447-2112
Phone: (850) 942-2500
Email:
customercare@irbsearch.com
Frequently Asked Questions
We've put together some commonly asked questions to give you immedite information about our product and how to access the best data in the investigative industry. If you have a question that you can't find the answer to, please use the Contact form above to get in touch with us.
Why am I prompted to register through MFA every time I log in?
What do I do if I forget my password?
How do I change my password?
How can I view my billing information?
How do I check my monthly usage or monthly billing?
What is the Compliance Center?
What is the best way to run a search?
Why am I not getting the search results that I expect?
How do I save my results?
How accurate is your information?
How often do you update your records?
Quick Introduction Videos
Learn the basics you need to know to successfully complete a search. We'll show you how. Whether you're just starting out, or are a seasoned veteran looking for new ideas, we offer training tools to ensure you get the most out of IRBsearch.
