FAQ

Simply log into your IRBfocus account and access your billing information from the menu. You will be able to update your payment information, access invoices and usage details, and view past receipts.

When logging into your IRBfocus account, click the "Forgot Password" button on the screen where you normally enter your password. You will be prompted to answer a security question, and a new password will be sent to your email address. If you are still having issues accessing your account after the automated password reset or need to reset your IRBclassic password, please contact our friendly Customer Care Team by calling 800.447.2112 or by emailing CustomerCare@irbsearch.com.

After logging into IRBfocus, click on your name at the top left of your screen. View your user profile page and click the "Password Reset" button.

Finding people is part art, part science. Our proprietary database combines data from millions of sources, giving you access to the most comprehensive collection of information in the United States. Our searches are designed to return the background information you need.

At the top right of every page in IRBfocus, you'll see a Help button. IRBfocus has custom help information on each and every page. We also offer training for you and your team — at no cost to you!

Our information is very accurate, but due to the nature of public records, the data returned may have errors. Data is sometimes entered or processed incorrectly. This system should not be relied upon as 100% accurate.

Getting the best results is a combination of entering the best available search criteria and making sure the coverage of the search is accurate. Click on the coverage map on any search to ensure the information is available for your location and/or source.

All results — both searches and reports — are automatically saved for you for seven days. Access all your search history by clicking the "Search History" tab at the top right of IRBfocus.

The data provided by IRBsearch is a combination of more than 34 billion records from more than 10,000 different data sources. Data sources are updated daily, weekly, monthly, and annually.

Log into your IRBfocus account and access your account details by clicking on the Menu button. All details are available under the My Account tab.

The Compliance Center is your one-stop center for verification of your business and account. Each state has requirements, based on industry, to allow you to access our data. Some federal restrictions even apply! IRB streamlines the verification process by requesting certain documents about you and your business in the Compliance Center in IRBfocus. Upload the requested documents to expedite your verification and compliance process. Documents can be any file type and up to 100 MB in size.