Commited to protecting your privacy
Questions regarding this statement should be directed to CustomerCare@irbsearch.com
We've structured our Website so that, in general, you can visit IRBsearch's site on the Web without identifying yourself or revealing any personal information. However, IRBsearch may ask you to register and provide information that personally identifies you, including when you login as a member or create an inquiry to IRBsearch. The information gathered is used to enhance the user experience on our site and to identify frequent visitors.
Cookies. IRBsearch does not use software tags called "cookies" to identify customers when they visit our site.
This notice applies to all information collected or submitted on the IRBsearch website. The types of personal information collected are browser types, date of visit, IP address, and URL referrer. This Privacy Statement covers personal information, non-personal data collection and aggregate reporting.
Personal information is information that is associated with your name or personal identity. IRBsearch uses personal information to better understand your needs and interests and to provide you with better service. Once you choose to provide us with personal information, it will be used only to support your customer relationship with IRBsearch. IRBsearch will not sell, rent or lease your personal information to others.
On the IRBsearch Website, you can request information, subscribe to marketing, or apply to be a member of the IRBsearch Community. The types of personal information you provide to us on these pages may include name, address, phone number, or email address.
To improve our website services or communications and improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, and experiences with our products or services. Providing this additional information is optional.
Non-personal information is data about usage and service operation not associated with a specific personal identity. IRBsearch collects and analyzes non-personal information to evaluate how visitors use the IRBsearch Website.
We have safeguards to keep information confidential and secure:
We have up-to-date physical safeguards, such as secure areas in buildings; electronic safeguards, such as passwords and encryption; and procedural safeguards, such as customer authentication procedures to prevent ID theft.
We restrict access to information about you to only those employees and associates who need to know that information to provide products or services to you.
We carefully select and monitor outside service providers, such as mail vendors, who have access to our business information, and we require them to keep it safe and secure. We do not allow them to use or share the information for any purpose other than the job they are hired to do.
We train our employees on these security procedures, and we conduct regular audits to check on compliance with the procedures.
IRBsearch uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to communicate with you, to provide service and support, to update you on services and benefits, and to personalize promotional offers. Occasionally we may also use your information to contact you for market research regarding IRBsearch products or services. We will give you the opportunity to choose your privacy preferences regarding such communications (see section 6, "Your privacy preferences and opting out").
You may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending email to us at the above email address or writing to us at the above physical address. Please provide us with your name and information you want on our do-not-share list. We will be sure your name is removed from the list.
Additionally, if you do not want IRBsearch to contact you for marketing purposes by email, or postal mail, you may opt out by sending email to us at the above email address, calling us at the above telephone number, or writing to us at the above physical address. Please provide us with your name and the information you wish to unsubscribe. Place the word UNSUBSCRIBE in the subject line.
IRBsearch will take appropriate steps to protect the information you share with us. Personal data collected online may also be combined with information you provide IRBsearch through other sources such as product registration, call centers or public events such as trade shows or seminars.
Non-personal data is aggregated for reporting about IRBsearch's website usability, performance and effectiveness. It is used to improve the customer experience, usability and site content.
IRBsearch will not sell, rent or lease your personal information to others. IRBsearch will not share your personal information with third parties except in responding to your requests for products or services. Your permission will be requested when you submit your information. IRBsearch shares customer information across IRBsearch -affiliated business entities and companies working on our behalf, but only as described above in "How we use your information."
IRBsearch contracts with third-party service providers and suppliers to deliver complete products, services and customer solutions described in "How we use your information." Suppliers and service providers are required to keep confidential the information received on behalf of IRBsearch and may not use it for any purpose other than to carry out the services they are performing for IRBsearch. These service providers may change or we may contract with additional service providers to better accommodate our customers. IRBsearch will not share personal information with any other third parties without your permission, unless required by law enforcement action, subpoena, or local law.
IRBsearch or its related entities could merge with or be acquired by another business entity or some or all of their respective assets could be acquired. If such a combination or acquisition occurs, IRBsearch will make every reasonable effort to notify you in the event we share with the merging or acquiring entity some or all of your personal information to continue serving you.
IRBsearch gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product- and service-specific information and IRBsearch-wide marketing communications. IRBsearch-wide communications may include new product information or special offers. We give you a choice regarding delivery of IRBsearch-wide communications by postal mail or email.
You can make or change your choices at preferences collection point. Please refer to Section 6 for further instructions. We will make every effort to honor your preferences. This option does not apply to communications for the purpose of administering order completion, contracts, support, product safety warnings or updates.
You may tell us not to:
Disclose information about you outside our corporate group of companies, except we may disclose information as required or permitted by law.
Solicit you by mail or email for products and services that are not directly related to your account and that are outside our regular communications with you (such as your monthly statement, customer service emails, or when you call our customer service center).
To opt-out of receiving communications (such as email newsletters, software updates, etc.), use the method:
If your state's privacy laws provide for different rights or require a different procedure in order for you to exercise your privacy rights under those laws, we will explain your rights to you when you email us at CustomerCare@irbsearch.com [ND and VT Residents: The first two bullets of Your Rights above are replaced by the following: We will not disclose 1) information about you outside our corporate group of companies, other than as required or permitted by law, or 2) credit information about you within our corporate group of companies, unless you authorize us to do so by calling the toll-free number listed above.]
PRIVACY AND SECURITY TIPS
Protect your information: We will ask you information over the phone for verification purposes, however personal information such as your social security number will never be used. Keep your personal identification number (PIN) and password in a safe place. Try to memorize your PIN and password and do not write them down with your account information. Destroy or securely store your account records: Tear or shred receipts, bank statements, and unused credit card offers. Keep billing statements and other account-related documents in a safe place.
Regularly review your credit report: Order a copy of your credit report at least once per year and report any mistakes to the credit bureau agency and the creditor reporting the information. Keeping your credit report error free is important. Sometimes, there is a small fee for ordering your credit reports, but if you've been denied credit within the last 60 days, the credit report is free.
The three national credit bureau agencies are:
Check your billing statements: Review your statements thoroughly. Call all your creditors immediately if you notice incorrect transactions.
If you lose your credit card: Call all of your creditors immediately if you lose your credit card or suspect that someone has stolen your account information.
If you think you have been a victim of identify theft, contact your local government agency for additional information regarding your rights.
IRBsearch strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain customer data accuracy. We will provide you with access to your information. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, and other data known only by authorized persons, before granting access to your data. Certain areas of IRBsearch's Website may limit access to specific individuals through the use of passwords and other personal identifiers.
The most effective way to view and change your personal information is to contact one of IRBsearch's customer service representatives at the above toll-free phone number.
IRBsearch is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, IRBsearch has in place appropriate physical and managerial procedures to safeguard the information we collect.
We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window.
If there are updates to the terms of IRBsearch's Online Privacy Statement, we will post those changes and update the revision date in this document, so you will always know what information we collect online, how we use it, and what choices you have. For material changes to this Statement, IRBsearch will provide notification to affected customers.